General conditions - TeenStreet Europe

§ 1 Registration and conclusion of contract

Anyone may participate in the events organised by Operation Mobilisation e.V. (hereinafter: Organiser), provided that

(1) there are no restrictions on participation in the respective programme with regard to the group of persons entitled to participate or with regard to personal requirements, in particular with regard to physical or mental constitution, age, etc., and

(2) the organiser has one or more declarations from recognised reference person(s), provided this is part of the contract.

The registration must be made on the organiser's form. In the case of minors, the registration must be signed or digitally approved in the registration-process by a legal guardian.

The contract is concluded when the registration fee has been received by the organiser and the written registration or the digital approval by the guardian has been submitted.

The content of the contract is determined solely by the announcement of the event and these conditions of participation. Verbal agreements are invalid as long as they have not been confirmed in writing by the organiser.

§ 2 Terms of payment

The participation fee consists of the registration fee and the remaining participation fee. Unless otherwise stated in the individual announcement with the registration section, the full participation fee with registration fee is due immediately.

§ 3 Changes to services and prices

a) Changes and deviations of individual services from the agreed content of the contract which become necessary after conclusion of the contract and which were not brought about by the organiser contrary to good faith are permitted insofar as the changes or deviations are not substantial and do not impair the overall character of the booked event. Any warranty claims shall remain unaffected insofar as the changed services are defective.

b) The Tour Operator reserves the right to change the advertised prices confirmed with the booking in the event of an increase in transport costs or charges for certain services, such as port or airport taxes, or a change in the exchange rates applicable to the event in question, to the extent that their increase per person or per seat affects the price, provided that there are more than 4 months between the conclusion of the contract and the agreed date. If the change in the tour price is more than 5%, the participant may cancel the contract or request a rebooking for an equivalent other event if the organiser is able to offer such a comparable event from its range without additional costs for the participant. The cancellation or rebooking request must be asserted immediately after receipt of the organiser's statement. This possibility of rebooking also exists in the event of the cancellation of an event.

§ 4 Withdrawal of participants, rebooking, substitute person

a) The participant may withdraw from the contract at any time up to the start of the event by declaration to the organiser, which must be made in writing. In this case, the organiser may demand reasonable compensation for the arrangements made. In any case, the registration fee will be retained. The organiser reserves the right to calculate the costs incurred in concrete terms or to make a flat-rate claim for compensation.

For all events except OM Reisen, the flat-rate compensation claim per participant amounts to:

·        from 35 days (5 weeks) before the start of the event: 50% of the price

·        from 14 days (2 weeks) before the start of the event: 100% of the price

unless other claims for compensation related to the event are stated in the individual invitation or in the confirmation.

§ 5 Cancellation by the organiser of the event

The organiser may withdraw from the contract before the start of the event or terminate the contract after the start in the following cases:

a) Without notice

If the participant persistently disturbs the implementation of the event despite a warning by the organiser or if he/she behaves in breach of contract to such an extent that the immediate cancellation of the contract is justified. If the organiser terminates the contract in such a justified manner, he shall retain the claim to the participation fee; however, he must take into account the value of the saved expenses as well as those advantages he gains from any other use of the service not used, including the amounts credited to him by the service providers.

b) Up to 2 weeks before the start of the event

If the advertised or officially stipulated minimum number of participants is not reached, if a minimum number of participants is stated in the advertisement for the relevant event.

c) Other reasons for cancellation

The organiser reserves the right to cancel events at short notice if this is necessary for reasons which neither the organiser nor his service providers can influence or are responsible for, in particular due to force majeure. The participant will be informed of the cancellation immediately in writing, verbally or by telephone.

§ 6 Cancellation of the contract due to extraordinary circumstances

If the event is made considerably more difficult, endangered or impaired as a result of force majeure which was not foreseeable at the time the contract was concluded, both the organiser and the participant may cancel the contract. If the contract is terminated, the organiser may demand appropriate compensation for the services already provided or still to be provided at the end of the event, unless the services are no longer of interest to the participant as a result of the termination of the contract. Furthermore, the organiser is obliged to take the necessary measures, in particular, if the contract includes return transport, to transport the participant back. The additional costs for the return transport shall be borne equally by the parties. Otherwise, the additional costs shall be borne by the participant.

§ 7 Liability

a) The organiser is liable for the proper provision of the contractually agreed services in accordance with the local customs of the respective destination country or place. The organiser is not liable for services which he merely arranges as external services and which are expressly marked as external services in the event description. This limitation of liability also applies in the event that the local management participates in such an event.

b) Insofar as no bodily injury is involved, the liability of the organiser for claims arising from the contract is limited to three times the event price, insofar as damage to the participant is caused neither intentionally nor through gross negligence and the organiser is responsible for the damage incurred by the participant solely due to the fault of a service provider.

c) The liability of the organiser is excluded or limited insofar as the liability of a service provider is also excluded or limited due to legal regulations or international agreements that are applicable to the services to be provided by the service provider.

§ 8 Duty to cooperate

The participant is obliged to cooperate within the framework of the legal provisions in the event of any disruptions to the service, to avoid any damage or to keep it to a minimum. In particular, the participant is obliged to inform the local management immediately of any complaints. The local management shall be instructed to take remedial action, insofar as this is possible. If the participant culpably fails to report a defect, a claim for reduction shall not arise.

§ 9 Exclusion of claims and statute of limitations

The participant must assert claims for non-contractual performance of the event against the organiser within one month of the contractually agreed end of the event. After expiry of the deadline, the participant may only assert claims if he/she was prevented from complying with the deadline through no fault of his/her own. Contractual claims of the participant shall become statute-barred after two years. The limitation period shall begin on the day on which the event was to end according to the contract. If the participant has asserted such claims, the limitation period shall be suspended until the day on which the organiser rejects the claims in writing. Claims arising from unlawful acts shall become time-barred three years after knowledge of the damage and the damaging party at the end of the year.

§ 10 Passport, visa, customs, foreign exchange and health regulations

The participant is responsible for observing and complying with the passport, visa, customs, foreign exchange and health regulations of the respective event country. He/she is also responsible for informing him/herself about these regulations. Any documents sent by the organiser do not claim to be correct or complete. All disadvantages resulting from non-compliance with these regulations shall be borne by the participant, even if these regulations are changed after booking.

§ 11 Insurances

Having an insurance policy is the responsibility of the participant. It is recommended that all participants have a travel cancellation insurance, luggage insurance and accident insurance. In the case of events abroad, additional health insurance should also be taken out. The organiser accepts no liability whatsoever for insurance arranged by him.

§12 Data Protection

a) The Participant provides personal data which is necessary for the conclusion of a contract with OM Germany and which must subsequently be processed by OM Germany. Failure to provide the personal data will result in the contract for the delivery of goods or the provision of any other service with the data subject not being able to be concluded. The legal basis for the processing is Art. 6 (1) b) DSGVO.

b) The following Operation Mobilisation departments will process your personal data in the context of the event: OM Germany's Conference Office (TeenStreet). Your data may also be passed on to third parties (e.g. small group leaders, M&M leaders). Your data will not be passed on to any other organisation.

c) The controller has integrated components from Novalnet AG on this website. Novalnet AG is a full payment service provider that, among other things, handles payment processing.

If the data subject selects a payment method during the ordering process in the online shop, data of the data subject are automatically transmitted to Novalnet AG. By selecting a payment option, the data subject consents to this transmission of personal data for the purpose of processing the payment.

The personal data transmitted to Novalnet are usually first name, surname, address, date of birth, gender, email address, IP address, telephone number, mobile phone number and other data necessary for the processing of a payment. Personal data that is related to the respective order is also necessary for the processing of the purchase contract. In particular, there may be a mutual exchange of payment information, such as bank details, card number, validity date and CVC code, data on goods and services, prices.

The purpose of the transfer of data is in particular to identity verification, payment administration and fraud prevention. The data controller will transfer personal data to Novalnet AG in particular if there is a legitimate interest for the transfer. The personal data exchanged between Novalnet AG and the data controller will, if necessary, be transmitted by Novalnet AG to credit agencies. The purpose of this transmission is to check identity and creditworthiness.

Novalnet AG also discloses the personal data to service providers or subcontractors insofar as this is necessary for the fulfilment of contractual obligations or the data is to be processed.

The data subject has the possibility to revoke the consent to the handling of personal data at any time vis-à-vis Novalnet AG. A revocation does not affect personal data that must necessarily be processed, used or transmitted for (contractual) payment processing.

§13 Use and publication of photographs, video recordings

According to Art. 6 (1) f) DSGVO, the organiser OM Germany has a legitimate interest in pictorial coverage at its events. Therefore, it may happen that pictures and video recordings are taken at selected events. „The pictures and videos are without any commercial interest. They will be used for the PR work of OM/TeenStreet. This could include, that some pictures will be published e.g. on the OM-Website, in social media or in magazine articles. If you are not consent to this practice, please contact TeenStreet or OM in your homecountry.

At the beginning of each event, it will be pointed out verbally or in the programme booklet (if applicable) and appropriate signs will be posted at the entrance. 

§ 14 Miscellaneous

a) German law shall apply. The place of jurisdiction is, as far as legally permissible, Mosbach.

b) Amendments to the contract and to these GTCS, including this written form clause, must be made in writing. The invalidity of individual provisions shall not affect the remaining validity of the contract and these GTCS.